The Sunshine Coast Tour Company FAQs

What do I need to bring?

All the usual items needed for an outdoor adventure. Sunglasses, hat, sunscreen, bug spray, a towel, drinking water, walking shoes, a camera and some comfortable clothing. If you feel like you might want to take a dip throughout the day then whack in some swimwear and a change of clothes as well. It is encouraged that you check the weather report before the tour so that you are dressed appropriately.

Where and what time is pickup?

You can find all the information regarding your pickup time and location on our tour pages located at the top of the website.

When will my tour finish?

All tours that we currently offer will see you dropped off to the pick up location at approximately 2.30.

Is it possible to change the date of my tour?

We understand that sometimes things don’t go to plan. We offer a change of date provided that we’re given 48 hours notice prior to the commencement of your tour start time.

I’ve changed my mind, can I get a refund?

We are happy to give you a full refund if you let us know more than 48 hours before your tour start time. Any notice less than 48 hours we cannot offer a refund.

What’s the minimum age requirements?

We would love to accommodate for everyone but our policy on age is that you must be 7 years and above to attend.

What happens if the weather is bad on the morning of my tour?

Unfortunately, the weather can be quite unpredictable. We reserve the right to cancel tours at any time if we feel it might present a danger to our valued customers. If we decide to cancel a tour due to bad weather you will be given a full refund. Our tours have been designed to be enjoyed even in the rain. If the tour is going ahead then customers will not be given any refund if they decide not to attend due to the weather.

What size bag am I allowed to bring with me on the day?

We recommend that everyone bring a backpack-sized bag to fill with all of their belongings. We ensure that all of our vehicles are locked when left, however, items are left at your own risk. We will not be held responsible for anything lost, stolen or misplaced throughout the day. Please take care of your personal belongings.

Hastings Street Transfer

When will I know what time I’ll be picked up for the Hastings Street Transfer?

Once you make your booking we will contact you to confirm your pick up time slot and location. We do our best to pick up each passenger from their hotel or accommodation, therefore, pick up times vary slightly depending on individual locations each night.

What if I miss the bus home, will I get a part refund?

We know how awesome Noosa is and know you might want to continue the party past our bedtime. We’re no party poopers so you go get ’em, but unfortunately, you won’t be refunded.

What if I’m outside of the 4km pickup zone?

If you are within a 4km radius of Mooloolaba then we will do our best to organise your pick up. You will be charged an additional $20 per seat and will be picked up slightly earlier than other passengers.